Accurate addresses and signature for receipt of gift
Please ensure all addresses are accurate to include postal town and postcode, together with recipient’s telephone number. Inaccurate addresses will inevitably cause delay and incur an additional delivery charge. We are unable to deliver to BFPO and P O Box numbers. Our liability is limited to delivery to the building, not individual recipients. All gifts need to be signed for, so it may be better to deliver to the recipient’s work address, if no-one is in at home.
Next Day Delivery
Orders received by 12 noon GMT time can be dispatched on the same day delivery the next working day to UK mainland addresses.
Orders received before 12noon on a Friday, will be delivered during working hours on Monday. We do not send fresh food out on a Friday.
We make no extra charge for this service.
Northern Ireland, The Scottish Highlands and all offshore islands are a two day service with surcharges as listed below.
We guarantee Christmas delivery to UK mainland for all orders received up to and including 7th December, providing someone is available to receive the gifts. Any orders received after this date will be subject to availability, which we will confirm. Last dates for overseas orders are:
- 30th November for Eire and Europe
- 15th November for the rest of the world
We are unable to guarantee a specific time or day for delivery unless it has been accepted and agreed in writing with the Directors before 7th December.
Recipients who are unable to accept or sign for their parcel will be left a card to telephone the courier to agree a suitable day for delivery/collection. However, during the week before Christmas, due to the volume of parcels being delivered, the courier requests permission to leave the goods in a safe place.
If you require a gift to be delivered on a specific date or in bulk to a conference venue or warehouse, please email email@example.com
or telephone 01476 550 476.
Deliveries are made Monday to Friday (excluding bank and national holidays).
- Preferred Deliver by date
You can select a preferred deliver by date up to three months in advance of the date and we always do our best to deliver your gift by your preferred date. For Christmas deliveries, please see Christmas Delivery section.
We regret that we are unable to guarantee a day or time of delivery due to scheduling that is outside our control.
- Saturday & Timed Next Day Service
We can deliver on a Saturday if your order is placed before 12 noon
(GMT) on the Friday before. Saturday delivery is an additional charge of £24.00
(£20.00 + £4.00 vat @ 20%). This service is for UK mainland only.
Timed next day deliveries can be arranged for an additional charge:
9.00 am for an additional £36.00 (£30.00 plus £6.00 vat @
10.30 am for an additional £24.00 (£20.00 plus £4.00 vat @ 20%)
12 noon for an additional £12.00 (£10.00 plus £2.00 vat @ 20%)
Please email firstname.lastname@example.org
or telephone 01476 550 476 to arrange.
Bulk delivery or Collection
Bulk orders on pallets to one or multiple addresses are sent through the UK on the Pallet Track network to arrive on a date specified by yourselves.
Please contact us for a quotation
Wines may be collected personally. Please contact us to book in a time for your collection.
If you wish to send several gifts to multiple individual addresses, please email email@example.com
or telephone 01476 550 476 for details of our Multiple Address Spreadsheet.
You can also download our Multiple Address Spreadsheet
and complete with your recipients name, address, telephone number and gift code. This information will be used to create the courier label.
Other Delivery Destinations
All our prices quoted are for UK mainland destinations for next working day delivery or by your preferred deliver by date.
Scottish Highlands, all offshore islands and Northern Ireland are a Two Day Service with Surcharges as listed below:
We do not send fresh food items to Highlands, Islands or Overseas addresses as they take two or more days to be delivered.
- Scottish Highlands & offshore islands – 48hr service
Delivery to these postcodes are surcharged by £24.00 per parcel
(£20.00 + £4.00 vat @ 20% ).
AB31-38, AB41-45, AB51-56, FK19-21, HS1-9, IV1-28, IV30-32, IV36,IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, ZE1-3
- Isle of Man & Isles of Scilly – 48hr service
All IM postcodes and TR21-25 are surcharged by £27.54
per parcel (£22.95 + £4.59 vat @ 20%)
- Isle of Wight – 48hr service
Postcodes PO30-41 are surcharged by £10.50 per parcel (£8.75 + £1.75 vat @
- Northern Ireland – 48hr service
All BT postcodes are surcharged at £16.20 per parcel (£13.50 + £2.70 vat @
Overseas - Channel Islands, Europe & Worldwide deliveries
Delivery by International courier - for delivery costs, import restrictions & transit time, please email firstname.lastname@example.org
or telephone 01476 550 476. We do not deliver to the USA., BFPO or P O Boxes.
Depending on the contents of your gift, we usually pack glass items in bubble wrap and use either wood wool or polystyrene to protect your gift in transit. The whole gift and container is then enclosed in a strong cardboard outer.
Insured and tracked
The gifts are dispatched via courier, are insured and tracked. The delivery driver will need a signature for receipt of gift, so it is important to ensure there will be someone at the recipient’s address during working hours (Monday to Friday 8 am to 5 pm)
Non Delivery arrangements:
- Recipient not in and no-one to sign for gift
The driver will leave a card at the address with contact information for redelivery or collection. Any parcel which has been carded and not delivered or collected within five working days from date of dispatch is automatically returned to Vintners Selection.
The courier charges a redirection fee of £8.40 (£7.00 + £1.40 vat @ 20%) if required to be delivered to another address once in transit.
If a gift is returned to us and needs to be re-sent a courier fee of
£16.80 (£14.00 + £2.80 vat @ 20%), plus any fresh food needing to be replaced, will be charged.
Claims for loss or damage
Delivery services have significantly improved in recent years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following:
- The goods are signed for upon receipt as damaged or have been refused because of obvious damage
- The courier and ourselves are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel. Our couriers recommend that any damage which cannot be seen from the outside must be notified to Fedex/UPS & Vintners Selection in writing within 7 days.
- Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund.
- All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days.
- Returned goods must clearly show the full name, address and telephone number of the sender.
- We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.