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UK MAINLAND DELIVERY OPTIONS
Orders under £30 – Are charged at £6.50 for UK deliveries and take between 1-3 working days. Deliveries are made Mon-Friday only, in working hours 9-5.30pm. If you prefer a named weekday beyond 1-3 working days, you can select this and we will do our very best to deliver on this date.
Orders over £30 – Qualify for free delivery irrespective of the number of bottles. Deliveries take between 1-3 working days. Deliveries are made Mon-Friday only, in working hours 9-5.30pm. If you prefer a named weekday beyond 1-3 working days, you can select this and we will do our very best to deliver on this date.
ADDITIONAL DELIVERY OPTIONS
Saturday - We may be able to arrange a Saturday delivery for a £12.50 surcharge. However, this cannot be arranged through our website currently. Please call us on 01476 550420 to arrange.
International and UK Offshore Delivery - (excluding some countries due to custom limitations) is available. Surcharges start from £9 depending on the country and you can find out the specific cost by selecting your gift and adding the address in checkout, where the surcharge appears under the address field. Delivery lead times vary depending on the specific custom requirements of the country and start from 2 working days. If you have a specific deadline it is best to speak to customer services on 01476 550420.
Bulk delivery - If you are ordering a large quantity of wine (i.e. a wedding wine order, party wine order that equates to at least a quarter of a pallet) to go to the same location, it may be possible to arrange a bulk delivery at a discount. Please speak to our Corporate Sales department on 01476 550420 for advice.
We reserve the right to remove any delivery option from checkout selection at any time due to logistical limitations.
WE GO THE EXTRA MILE....
Tracking your delivery- You will receive an email with a courier tracking reference and links to the courier's website for you to follow the progress of your delivery. To track a Parcelforce order (where the tracking number you have been given starts with two letters) click here to be taken to their tracking page. To track a FedEx order (where the tracking number you have been given starts with a number) click here to be taken to their tracking page.
If you or the recipient is out when the courier attempts delivery, then the courier posts a card advising them that they have attempted delivery and inviting you to telephone to arrange either:
- A collection from the nearest depot, which is available the working day after the card was left
- Re-delivery to the original address during normal working hours. You can also advise a safe place for it to be left such as with a neighbour or in a porch or shed etc.
We also try to keep an eye on our deliveries (when our workload allows), and contact you if we can see it has not been successfully received.
If delivery is not successfully completed after 5 days the parcel will be automatically returned to Vintners. A charge of £12.00 including VAT (£10.00 + £2.00 VAT@20%) is made for re-delivery to the original or alternative address.
We have 40 years experience in packing and sending wine directly and we select our couriers for their reliability and responsibility, so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:
- > The goods are signed for upon receipt as damaged or have been refused because of obvious damage
- > Any damage which cannot be seen from the outside must be notified to the couriers and Vintners within 7 days
- > Damaged goods are retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show the full name, address and telephone number of the sender
- > We cannot accept responsibility for the wrong order or non-delivery resulting from incorrect information or addresses being provided
THE IMPORTANT BIT... in all instances, we are only as good as the information you provide!
Please ensure the recipient address is up to date, accurate (especially the postcode) and has all the required information such as flat number etc. Please include the recipient phone number to receive SMS updates from the courier. We deliver during working hours and the delivery driver requires a signature, so it may be worth considering sending it to your work address? If you think the location is hard to find, it might be worth calling us and passing on any specific delivery instructions. If the delivery is unsuccessful due to inaccurate information there will be a cost to you for redelivery.