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Protective outer packaging
All our wine cases are packed in strong containers: sturdy box cartons or wood boxes.
Sustainability is important to us
We understand the impact that the packaging we use has on the environment and are therefore committed to continuously sourcing and using environmentally friendly packaging wherever possible.
Our outer boxes are made from 70% minimum recycled material and are from 100% FSC sources.
Wood wool is used to safe guard the contents of the wicker hampers. This is entirely biodegradable and is eco-friendly from FSC sustainable sources.
Our loose fill is made from vegetable starch and is completely compostable and biodegradable.
Insured and tracked for safe arrival
The wines dispatched via courier, are insured and tracked. The delivery driver will need a signature for receipt, so it is important to ensure there will be someone at the delivery address during working hours (Monday to Friday 8am to 5.30pm) & that the address you are sending to is up to date and accurate. You will receive an email from us informing you that the item has been shipped with a link to the tracking page of the couriers we used, prefilled with your unique tracking code so that you can view its progress to your recipient.
We have 40 years’ experience in packing and sending wine and we select our couriers for their reliability and responsibility, so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:
- The goods are signed for upon receipt as damaged or have been refused because of obvious damage
- Any damage which cannot be seen from the outside must be notified to the couriers and Vintners within 7 days.
- Damaged goods are retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show the full name, address and telephone number of the sender.
- We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.