Acceptance of Orders
All orders received are subject to acceptance by Vintner's Selection and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.
Gifts containing alcoholic drinks cannot be sold to persons under 18 years of age.
Orders can be cancelled up to day of despatch, when a full refund will be credited. For on line purchases the customer has the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above, once the parcel has been returned. Notification of cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be paid by the customer.
Before placing your order, you should carefully read the Terms and Conditions. Please tick the box to confirm you have done this.
Confirmation of online order
Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.
A full list of contents is given for each gift. Photographic props such as glasses, plates, candles, Christmas stocking, flowers and fruit are not included, unless otherwise stated in the list of contents. Please see substitutions paragraph below
Please contact Customer Services if you would like further information about an order. Our office hours are Monday to Friday 9 a.m. to 5 p.m. all year round.
Grantham, Lincolnshire NG33 4NJ
Tel: 44 (0)1476 550 476
Fax: 44 (0)1476 550 777
Delivery information and costs
UK mainland delivery charges are included in the price for every gift we sell. Please see Delivery
for full details and other destinations.
Discounts and promotional codes
We offer early bird discounts for Christmas orders and also quantity discounts. We may also send you promotional codes during the year for special offers and if you use us on a regular basis. You can only enter one promotional code per order.
Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Vintner's Selection Ltd. If attempted delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that this is over seven days for UK mainland.
These terms and conditions and all acts of Hay Hampers Ltd., its Directors and employees shall be in the accordance of the laws of England. Nothing in these terms and conditions affects your statutory rights.
We accept payment online by Visa, MasterCard, American Express and most debit cards including Switch. Please fill in your card number, expiry date and 3 or 4 digit security code. If paying by Switch you will need the card issue number. Maestro needs the start date.
Gifts may be ordered and paid for up to three months in advance of delivery to take advantage of discounts or promotional codes.
Vintner's Selection does not disclose buyers or recipients information to third parties, without their prior permission.
We do not telephone private customers unless we need information on their order. If you tick the brochure box on our website, we will send you a new brochure the following September. If you tick the box for emails, we will contact you each season to offer gifts for birthdays, summer events, etc. We do talk to our corporate customers on a regular basis, send emails with seasonal gifts and mail the brochure each September unless you instruct us to do otherwise.
Reservation of Title
All goods remain the property of Hay Hampers Ltd. until they have been paid for in full.
All samples are charged at list price. Refundable upon return.
You can be confident when you enter 'My Account' with your email address and password, that all your information in the Checkout and Payment area will be fully encrypted using the latest Secure Socket Layer security technology. All data sent to our server and the data returned to you is encrypted to prevent unauthorized persons viewing your details. To view the security certificate click the Comodo icon.
Pages viewed in secure areas show https:// (s = secure) with a yellow padlock icon.
Whilst we make every effort to supply items described in our detailed listings, in the event of supply difficulty, it may be necessary to substitute goods of an equal or higher value.
Vintages of wines may change through the year.
VAT and Duty
These apply at the current rate at the time of invoicing. Some gifts contain zero rated food items. On these items a percentage VAT rate has been calculated.